Crystal Hotel

Great place, from room cleanliness, to great quality food and best customer service in town, easy to book and personalized friendly atmosphere Thanks for running a great customer oriented business Daniel, we appreciate you, will see you very soon.

I stayed at the Crystal Hotel for four nights. At check-in I received a friendly welcome and was in my room within minutes. All receptionists and waitresses spoke English well enough, and even the maids spoke basic English. Reception changes US dollars into nakfa at the same 1:15 rate as Himbol, which is very convenient. I got a room on the 3rd floor. Note that there are no lifts at the hotel so at a minimum, you will need to walk up one flight of stairs if you get a room on the first floor. My room, 303, was a largeish corner room, most rooms on the same floor were noticeably smaller. It was clean but a bit worn out, perhaps 2.5 stars according to Western standards. The double bed was comfortable and the sheets were changed daily. The room came with a sofa and a coffee table as well as a dining table with two chairs, a desk and ample closet space. No a/c, but it's not needed as nights are cool in Asmara. No safe, no water bottles. The white curtains did nothing to keep light out, so bring eyeshades (and earplugs). Electricity was reliable during my stay, and the hotel has a generator should power cuts occur. There were multi-sockets (Europe/US/UK) by the bed and desk. The bathroom came with a shower, and when you wanted to use it, you needed to call reception who turned on the pump. Without it, water pressure in the handheld shower was almost non-existent, with the pump on it was still poor. There was a boiler in the bathroom, so as long as there is electricity, there will be hot water. The only amenity available was bars of soap. No shampoo etc. There is free, unlimited wifi. You get a username and password which is valid for 24 hours, for one device at a time but you can change between devices. On my phone, it never connected and thus I was unable to use eg. WhatsApp. On my laptop, it connected and some webpages loaded slowly but surely whereas others never worked. This did not change from day to day, it was always the same sites that I could and couldn't access. Discord, Google and Wikipedia all worked. Be careful when typing the username and password, as the system will lock your device out if you make typos too many times and reception will not be able to help you, you just need to wait for several hours until you get unlocked again. Brekafast was served in the ground floor dining room from 7 to 10. It was not a buffet – a meagre selection was brought to your table: two large pieces of toast or soft bread, butter and jam, a small glass of freshly squeezed fruit juice of your choice, a piece of fruit such as a small banana or a slice of papaya, a hot drink and eggs of your choice. I was not impressed by the omelette. The hotel is located on a side street two blocks from Harnet Avenue, a 15-minute drive from the airport. I found the location very good for sightseeing as you can easily walk to most sights. Try Ghibabo Restaurant two blocks away, they serve excellent local cuisine at affordable prices. I booked via local travel agency Oa

The room is sufficiently spacious and very comfortable, and the hotel is very well located, close to Liberation Street, the main avenue of the capital. However, it is necessary to mention that the hotel does not offer any internet connection for tourists. All hotspots provided by the reception were inaccessible during my stay in Asmara.

I have to stay this is the best hotel is Asmara. Electricity is scarce in Eritrea, however there was electricity running 24/7. Hot water was also available all day. Staff were very attentive and friendly. It is a clise walk to the city centre. Rooms very spacious and very clean.

Being a visitor for the first time to Asmara, the hotel service is extremely bad. I booked a room for about a week. It says on the website the hotel has a free breakfast and a Wi-Fi, to my surprise, non of these services existed. Customer service was really bad. We weren’t treated with respect. This was the worst experience we have seen in our life. I DO NOT RECOMMEND THIS HOTEL.

La premessa è che l ‘Eritrea è un paese che sta crescendo dopo una lunga guerra e tante difficoltà, e non bisogna dare nulla per scontato! L ‘hotel è a conduzione familiare, e vuol dire moltissimo ; il proprietario , progettista dell’hotel, segue tutto con grande costante attenzione e presenza assidua, ed è sempre pronto a trovare soluzioni per tutto, con simpatia disponibilità e cordialità . La posizione dell’hotel è strategica, perché centrale , comoda per raggiungere a piedi l’architettura più bella, i negozi, le chiese, le banche ,gli uffici , i servizi, i mercati ecc . La zona è tranquilla , ben frequentata , e l ‘hotel ha una ampia e buona clientela sia per il bar/ ristorante che per la ricezione alberghiera . La costruzione , curata dal proprietario stesso ha pochi anni, ed è ben manotenuta . Lo staff è davvero di qualità , tutto : le ragazze della reception sono molto gentili efficienti e disponibili , al bar e ristorante sono tutti molto cortesi, e cercano di soddisfare ogni richiesta , le persone che curano le camere sono davvero zelanti e collaborative , e potete tranquillamente chiedere anche il lavaggio e la stiratura di qualche capo dalla mattina alla sera, che verrà eseguito con scrupolo , senza danni e senza problemi, a un costo davvero ragionevole . Così come potete godere del servizio in camera, visto che l ‘hotel offre anche il servizio di pensione completa . La cucina è fatta al momento , fresca e di buona qualità , la prima colazione ( inclusa) offre una ottima ampia scelta . Persino i guardiani sono attenti e servizievoli, anche con i bagagli, tutti gentili e sorridenti sempre , e desiderosi di soddisfare l ‘ospite . Le camere ( e raccomando quelle più ampie che hanno anche una doppia finestra e un piccolo balcone pulito e curato ) sono luminose , pulite con cura quotidiana , con lenzuola e materassi in ordine e puliti , i bagni , nella loro semplicità , hanno ciò che serve con buona funzionalità, l’acqua calda sempre , l’ asciugacapelli , doccia ampia e in alcune camere persino il bidet . La biancheria in ordine e candida, e se chiedete un asciugamano in più viene prontamente fornito . Di fronte a qualche necessità o disfunzione , interviene il proprietario con sollecitudine per assicurare un buon funzionamento di tutto . L’hotel ha Internet , che non è affatto scontato , con le difficoltà inevitabili del Paese ma con buona possibilità di usarlo quotidianamente . L’hotel si distingue tra tanti proprio per una buona, costante, assidua cura, in prima persona del Proprietario Daniel, che è sinceramente contento del benessere dei suoi ospiti e poi sì tutto lo staff . Lo consiglio vivamente e per quanto ho potuto vedere assicuro che si distingue per la conduzione. Sono davvero lodevoli e sono certa che tornerò presto .